Every "leave it for now" has a date on it.

Your tech finds worn discs on the health check. Front of house prices it up, the customer winces and says leave it for now, I'll get it done after payday. Fair enough. The job card gets closed, the car goes out, and front of house moves on to the next thing.

Payday comes and goes. Ringing round the put-off work is front of house's job, in theory. In practice the phones never stop for long enough, and it slips. Then the car's MOT comes round, whoever texts the customer first gets the booking, and their tech finds the same worn discs yours did. The job you quoted gets done on someone else's ramp.

None of that work was new business. The customer was already yours, and the job was already found, priced and written up. All it needed was a "you're due" at the right moment, and the right moment always lands on reception's busiest hour.

The work you already sold

• The put-off job gets a date, and GarageRevs does the chasing. When a customer puts off an advisory on the job you share with them, GarageRevs logs when it falls due and texts or emails them on the day. No report to work through, no call-round list, nothing for anyone to remember. There's still a list if you want one, for eyeballing the big-ticket jobs and ringing those ones personally.
• When they ring, the job is already half built. Front of house pulls up the customer, starts the job, and one button brings the recommended work across. Nothing gets re-typed while the customer is on the phone.
• The customer can even pick the date themselves. With online bookings, part of the Pro plan, the approval page on their phone also asks when they'd like to come back for the work they're putting off, six weeks, three months, whatever options you set. That choice sets the reminder. Nobody writes it in a diary, nobody re-keys it, and the text turns up when the customer said it would suit them.
• They saw the job with their own eyes. The health check went out with your tech's photos and video, so when the reminder lands it's not a cold upsell. It's the brake disc they already looked at, coming due.

The MOT half of your diary

Every car you MOT'd last year is due again this year. That's a season of bookings already sitting in your records, with names, numbers and dates attached. The only question is whose text arrives first.

Any reminder tool can text a due date; the DVSA will even do it for free. Where GarageRevs earns its keep is how much of it you control.

• As many reminders as you like, exactly when you like. Twenty-eight days before, fourteen, seven, or your own pattern. Each one goes out by SMS and email in your own words, and only on the days and hours you allow, so nobody's phone buzzes at six on a Sunday morning.
• You see every send, and every miss. The history shows what went to whom, on which channel, and why when one fails, like no email address on file, so front of house can fix the record instead of guessing.
• Nobody gets nagged about an MOT they've already booked. Before each reminder sends, GarageRevs checks the diary. If the car's booked in, the reminders stand down, and once the test is done, next year's cycle starts on its own.
• The booking follows. On the Pro plan, the reminder links straight to your online booking, so a customer reading it at ten at night picks a slot before they put the phone down, and your front of house never has to pick one up. On Starter and Growth the text still goes out, and the customer rings to book.

If you're running an MOT bay, or you're an MOT station outright, this is the loop that keeps the ramps fed year round: the test, the advisories it turned up, and next year's test, all working off the same record.

A flag on a screen is not a follow-up

Plenty of systems can tell your front of house that work has come due. Someone still has to work down the list and ring each customer, and quiet half hours for that don't exist on reception. GarageRevs texts the customer directly, so the follow-up happens whether or not anyone finds the time, and front of house books the work in instead of chasing it.

This sits on top of the everyday kit: job cards, the diary, health checks with photos and video, invoicing, parts, accounts sync. The follow-up loop is just the part that pays for the rest.

And if you're already booked out three weeks, this isn't about squeezing more cars in. It's about who fills the slots you've got: work you inspected, priced and sold at your rate, instead of whatever the phone brings in that morning.

If it's the phones themselves that are the sore point, Keep customers happy covers the other side of the same coin: the routine calls that stop needing a person. And once the work is coming back, Know what's working shows you which of it is worth taking more of.

See the follow-up loop run

Fifteen minutes on a screen share. Bring last month's health checks to mind and we'll show you what would have gone out, to whom, and when.